YouthWorks Case Manager

Summary:  To support Square One YouthWorks individuals ages 14-25 as they participate in education and work readiness opportunities through summer and school year employment, higher education programs, and other opportunities. Under the supervision of the YouthWorks Coordinator, Case Workers will perform a variety of duties including interacting with youth, parents, and participating employment sites and schools.


  • Prefer a Bachelor’s Degree in a related field plus 1-year experience with a career development focus and/or human services focus. Substitution for a Bachelor’s Degree may include enrollment in an Institution of Higher Education in a degree program plus 2 years’ experience with a career development or human services focus.
  • 1+ years’ work experience with high school aged teens and young adults preferred.
  • Valid MA driving license and reliable transportation.
  • Some knowledge of area programs and services offered to improve the educational level or employment opportunities, e.g. GED, ESL, Vocational Job Training (Short Term), Literacy, Educational Programs with Institutions of Higher Education.
  • Microsoft knowledge and expertise – MS Word, Excel, PowerPoint, Internet Research, and E-Mail.
  • Must have the ability to have a flexible schedule.
  • Must have experience with multi-line telephones, fax machines, copiers, etc.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Self-directed, independent thinker while contributing to a team-oriented environment.
  • Bi-lingual (Spanish/English) and Bi-cultural preferred.
  • Good interpersonal skills, relates well with people at all levels and demonstrates good listening skills with the ability to be an effective problem solver.


  • Support the implementation of full-year YouthWorks programming, including Cycle 1 summer program and Cycle 2 year-round program.
  • Execute program participant tracking plans as laid out by the Program team, which may include data gathering, surveys, regular check-ins, and answering employer & site-related questions.
  • Complete documentation as required by Square One and the program funder, meeting deadlines and assisting the Program team with gathering information needed to compile reports.
  • Organize and conduct regular one-on-one and group check-ins with Peer Leaders and program participants to support success.
  • Provide supervision and ongoing support and learning opportunities for returning and/or older participants to practice leadership and project management skills, while also serving as peer mentors to younger participants.
  • Attend regular meetings as mandated by Square One and program funders. Compile notes with action items and follow up with participants as needed.
  • Assist with any other needs required by employer sites as designated by the Program team, which may include site visits or visits to offices in the area.
  • Maintain ongoing communication regarding participants placed under the employer’s supervision.
  • Ensure participant timesheets are accurate and entered into the online system per program deadlines.
  • Attend all staff and supervision meetings and trainings as required.
  • Other related duties as assigned.



The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to keyboard and do data entry at a computer. The employee is frequently required to drive, walk and climb stairs in the office and in a variety of community-based and home settings. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by this job include vision and ability to adjust focus. The employee must have the ability to be added to Square One’s non-owned and hired vehicle policy, and access to reliable transportation.

The work environment includes indoor office environments or comparable spaces, and community spaces, with exposure to outdoor weather when traveling to meetings and events. The noise level varies by sites and meetings.

1. High attention to detail involving normal mental and visual attention.

2. Professional business office setting.

3. Limited travel to work sites as needed. (TBD)

Job Type: Full-Time (40 hours)

Pay: $19 – $21 Per Hour

Ability to commute/relocate:

  • Springfield, MA 01118: Reliably commute or planning to relocate before starting work. (Required)


LOCATION: 1095 Main Street, Springfield, MA – (In person)

Internal Applicants: If you are applying for a position internally, you must make sure you inform your immediate Supervisor or Director of your intent. Failure to comply with this process may result in the loss of internal candidate status. Please contact Anna Sacco by phone at (413) 858-3117; or E-mail: All internal applicants must apply by contacting the Human Resource Dept. within (10) ten working days of the date of the actual posting.


External Applicants: Please apply in person or by mailing in your resume and cover letter to Square One, 1095 Main Street 2nd Floor; Springfield, MA 01105. You may e-mail your resume or cover letter to

Square One is an Affirmative Action/Equal Opportunity Employer/Drug Free Employer.