Workforce Development Case Manager

Summary: To assist Square One families in accessing local supports and services necessary to engage and enroll in education and work readiness and career development opportunities including, exploring and learning about training programs, developing resources to tap into volunteer, temporary or regular employment, and/ or consider enrolling into higher education programs leading to a sustainable and meaningful career.


  • Prefer a Bachelor’s Degree in Organizational Development, Training, Adult Education or Human Resource Development or related field plus 1 year experience with a career development focus. Substitution for a Bachelor’s Degree may include enrollment in an Institution of Higher Education in a degreed program plus 2 year experience with a career development focus.
  • Valid MA driving license and reliable transportation.
  • Must be knowledgeable/aware of area programs and services offered to improve the educational level or employment opportunities, e.g. GED, ESL, Vocational Job Training (Short Term), Literacy, Educational Programs with Institutions of Higher Education.
  • Microsoft knowledge and expertise – MS Word, Excel, PowerPoint, Internet Research and E-Mail.
  • Must have the ability to have a flexible schedule.
  • Must have experience with multi-line telephones, fax machines, copiers, etc.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Self-directed, independent thinker while contributing to a team oriented environment.
  • Bi-lingual (Spanish/English) preferred.
  • Good interpersonal skills, relates well with people at all levels and demonstrates good listening skills with the ability to be an effective problem solver.


  • Implement full year WIOA Youth programming, including program recruitment, intake and assessment of new participants.
  • Develop service strategies, work based learning plans, career plans and goals with each participant.
  • Complete documentation as required by Square One and program funder, meeting deadlines as required.
  • Conduct monthly meetings with participants in order to ensure adherence to program policies and provide education and employment support, in addition to updating each participant record.
  • Teach weekly Workforce Development classes utilizing the Workplace Readiness Certificate Program Curriculum.
  • Attend meetings as mandated by Square One and program funder.
  • Coordinate workforce experience for participants including volunteer experience, paid experience, job shadows, and internships.
  • Recruit workforce experience employers and maintain ongoing communication regarding participants placed under employer’s supervision.
  • Ensure participant timesheets are accurate and entered into online system in accordance with deadlines.
  • Attend all staff and supervision meetings and trainings as required.
  • Other related duties as assigned.


The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to keyboard and do data entry at a computer. The employee is frequently required to drive, walk and climb stairs in the office and in a variety of community-based and home settings. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by this job include vision and ability to adjust focus. The employee must have the ability to be added to Square One’s non-owned and hired vehicle policy, and access to reliable transportation.

The work environment includes indoor office environments or comparable spaces, families’ homes and community spaces, with frequent exposure to outdoor weather when traveling to home visits and meetings. The noise level varies by sites, home visits, and meetings.

Job Type: Full-Time (40 hours)

Pay: $18 – $19 Per Hour

Ability to commute/relocate:

  • Springfield, MA 01118: Reliably commute or planning to relocate before starting work. (Required)


LOCATION: 1095 Main Street, Springfield, MA – (In person)