Workforce Development Case Manager

Jul 21, 2025 | Employment-Full Time

Workforce Development Case Manager

Square One is seeking a Workforce Development Case Manager to support youth and families in accessing education, employment, and career development opportunities. This role works directly with program participants to create individualized career plans, connect them with training and employment experiences, and provide ongoing coaching and support through the WIOA Youth program.

This is a great opportunity for someone who is passionate about workforce development, community impact, and helping individuals build sustainable career pathways.

Key Responsibilities

  • Implement year-round WIOA Youth programming, including outreach, recruitment, intake, and participant assessments
  • Develop individualized service strategies, career plans, and work-based learning plans
  • Meet with participants to provide education and employment support
  • Facilitate weekly workforce development classes using the Workplace Readiness Certificate curriculum
  • Coordinate work-based learning opportunities such as volunteer placements, paid work experiences, job shadows, and internships
  • Recruit and maintain relationships with local employers hosting participants
  • Ensure accurate and timely documentation, case notes, and participant records in compliance with funder and agency requirements
  • Track and submit participant timesheets according to established deadlines
  • Attend required staff meetings, supervision, and trainings
  • Perform other related duties as assigned

Qualifications

Required:

  • Bachelor’s Degree in Organizational Development, Training, Adult Education, Human Resource Development, or related field plus one year of experience with a career development focus. Substitution for a Bachelor’s Degree may include High School Diploma plus 3 years’ experience working with families or children, or an Associate’s Degree in Human Service/related field with experience working with families or children.
  • At least one (1) year of experience in workforce development, career counseling, case management, or related human services work
  • Valid Massachusetts driver’s license and reliable transportation
  • Proficiency with Microsoft Word, Excel, PowerPoint, email, and internet research
  • Strong written and verbal communication skills
  • Ability to work independently while collaborating as part of a team
  • Flexibility to adjust schedule based on program needs

Preferred:

  • Knowledge of local education and workforce resources (GED, ESL, vocational training, higher education, etc.)
  • Bilingual (Spanish/English)

Why Work at Square One?

  • Make a meaningful impact in your community every day
  • Join a supportive, mission-driven team
  • Comprehensive benefits package including health, dental, vision, and life insurance; 401(k) with employer contribution; and Flexible Spending & Health Savings Accounts
  • Employee Assistance Program
  • Mileage reimbursement
  • Generous paid time off

Learn more about our mission at: https://startatsquareone.org/

Square One is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.

Job Type: Full-time (40 Hours)

Pay: $20.00 – $23.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Mileage reimbursement
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Experience:

  • workforce development, career counseling, or case management: 1 year (Preferred)

License/Certification:

  • driver’s license and reliable transportation (Required)

Internal Applicants: If you are applying for a position internally, you must make sure you inform your immediate Supervisor or Director of your intent. Failure to comply with this process may result in the loss of internal candidate status. Please contact Melanie Salvaggio by email at msalvaggio@startatsquareone.org. All internal applicants must apply by contacting the Human Resource Dept. within (10) ten working days of the date of the actual posting.

External Applicants: Please apply in person or by mailing in your resume and cover letter to Square One, 186 William Street; Springfield, MA 01105.
You may also e-mail your resume or cover letter to msalvaggio@startatsquareone.org

Square One is an Affirmative Action/Equal Opportunity Employer/Drug Free Employe