Intake Outreach Administrator and Case Manager


  • Associates’ Degree in Social Work, Human Services, or related field plus 3 years’ experience in working with families with young children in a community based agency.
  • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.
  • Ability to work cooperatively and as a member of a team. Must conduct yourself in a professional manner at all times.
  • Demonstrated ability to understand, explore and respond to the needs of families from diverse cultural and linguistic backgrounds.
  • Desire to continually learn and improve skills through training and use of reflective supervision.
  • Requires reliable transportation to travel participants’ homes and training programs throughout the area.
  • Excellent skills in communication both orally and in writing along with appropriate phone etiquette.
  • Experience with MS-Office (Word, Excel, PowerPoint and Outlook).
  • Ability to learn and utilize multiple data system.
  • Bilingual (English/Spanish) writing and speaking abilities is strongly preferred.
  • Flexible hours are necessary.


  • Determine potential eligibility for Work Force Development program following intake policies and procedures.
  • Outreach/intake for Workforce Development Participants; gathering all initial documentation for MassHIRE.
  • Responsible for coordinating referrals from the WFD program in catchment area and general follow up and follow through with those referred.
  • Partner with families to conduct assessments, develop and implement appropriate service plans utilizing appropriate community resources.
  • Attend community meetings and staff meetings, as well as any mandated trainings.
  • Develop effective relationships with staff and clients through utilization of interviewing skills, education, role modeling, and the provision of supportive, concrete services.
  • Educate families as to the local available resources.
  • Assist with the development of marketing materials and planning for outreach events.
  • Daily/weekly communication with participants; development of workplace/employer partnerships (making calls; obtaining agreements).
  • Complete all record-keeping and reporting requirements identified by the agency and funding sources.
  • Maintain the strictest confidentiality of documents, discussions, resources and information when working with families.
  • Other duties as assigned.


  • Coordinate workforce experience for participants including volunteer experience, paid experience, job shadows, and internships.
  • Recruit workforce experience employers and maintain ongoing communication regarding participants placed under employer’s supervision.
  • Attend all staff and supervision meetings and trainings as required.
  • Other related duties as assigned.


The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to keyboard and do data entry at a computer. The employee is frequently required to drive, walk and climb stairs in the office and in a variety of community-based and home settings. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by this job include vision and ability to adjust focus. The employee must have the ability to be added to Square One’s non-owned and hired vehicle policy, and access to reliable transportation.

The work environment includes indoor office environments or comparable spaces, families’ homes and community spaces, with frequent exposure to outdoor weather when traveling to home visits and meetings. The noise level varies by sites, home visits, and meetings.

Job Type: Temporary (3-6 Months)

Normal Work Week: Part-time 20 Hours Per Week

Pay: $20 Per Hour

Ability to commute/relocate:

  • Springfield, MA 01118: Reliably commute or planning to relocate before starting work. (Required)


LOCATION: 1095 Main Street, Springfield, MA – (In person)