Intake and Outreach Administrator
  • Associates’ Degree in Social Work, Human Services, or related field plus 3 years’ experience in working with families with young children in a community based agency.
  • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.
  • Ability to work cooperatively and as a member of a team.  Must conduct yourself in a professional manner at all times.
  • Demonstrated ability to understand, explore and respond to the needs of families from diverse cultural and linguistic backgrounds.
  • Desire to continually learn and improve skills through training and use of reflective supervision.
  • Requires reliable transportation to travel participants’ homes and training programs throughout the area.
  • Excellent skills in communication both orally and in writing along with appropriate phone etiquette
  • Experience with MS-Office (Word, Excel, PowerPoint and Outlook)
  • Ability to learn and utilize multiple data systems
  • Bilingual (English/Spanish) writing and speaking abilities is strongly preferred
  • Flexible hours are necessary.
The Family Services Intake and Outreach Coordinator will perform a variety of tasks that may include, but which are not limited to:
  • Determine potential eligibility for all Family Services programs following intake policies and procedures
  • Outreach/intake for Workforce Development Participants; gathering all initial documentation for MassHIRE
  • Responsible for coordinating referrals from multiple programs and agencies in catchment area and general follow up and follow through with those referred
  • Partner with families to conduct assessments, develop and implement appropriate service plans utilizing appropriate community resources
  • Attend community meetings and staff meetings, as well as any mandated trainings
  • Develop effective relationships with staff and clients through utilization of interviewing skills, education, role modeling, and the provision of supportive, concrete services
  • Educate families as to the local available resources
  • Assist with the development of marketing materials and planning for outreach events
  • Daily/weekly communication with participants; development of workplace/employer partnerships (making calls; obtaining agreements)
  • Complete all record-keeping and reporting requirements identified by the agency and funding sources
  • Maintain the strictest confidentiality of documents, discussions, resources and information when working with families.
  • Other duties as assigned.
Physical Demand 
  • Ability to stand or sit for long periods of time during working hours and on special occasions.
  • Ability to effectively utilize computer software programs with proven ability to have manual dexterity to maintain specific databases and reports.
  • Excellent auditory, verbal and sensory skills and abilities.
  • Ability to travel to and from homes in the organization’s catchment area by conventional means including motor vehicle and the like in addition to required training sessions as identified by Square One and Healthy Families Mass.
Mental/ Visual Demand 
  • High attention to detail involving normal mental and visual attention.
Working Conditions
  • Professional business office setting.
To the Workforce Development Supervisor