First Steps Together Supervisor



  • Master’s Degree in Social Work, or related field plus 3 years’ experience in working with families in the community.
  •  Experience supporting whole families in their paths towards treatment and recovery from opiate use disorders– most especially pregnant and parenting women.
  • Two years of supervisory experience or demonstrated leadership skills are required.
  • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.
  • Ability to work cooperatively and as a member of a team. Must conduct yourself in a professional manner at all times.
  • Currently trained, or ability to be trained, as a Recovery Coach Supervisor.
  • Demonstrated ability to understand and respond to the needs of families from diverse cultural and linguistic backgrounds.
  • Desire to continually learn and improve skills through training and use of reflective supervision.
  • Requires reliable transportation to travel participants’ homes and training programs throughout the area.
  • Computer proficiency required.
  • Bilingual skills in both English & Spanish are strongly preferred.
  • Flexible hours are necessary.



  • Provide leadership and responsibilities which include directing, coordinating, supporting and evaluating the performance of Family and Recovery Support Specialists to achieve other administrative duties.
  • Mentor new staff, holding reflective supervisions with designated staff, and reviewing documentations and records. All work is to be completed with minimum supervision and in accordance with organizational standards.
  • Provide reflective supervision and support to Family and Recovery Support staff, according DPH and SAMHSA.
  • Engage families in home visiting services using a strength-based approach and according to MHVI and Parents at Teachers requirements.
  • Provide reflective supervision to Recovery and Transitional Family Support Staff to support peer recovery education and support to families according to DPH and SAMHSA requirements.
  • Support Recovery and Transitional Family Support Staff to use a formal goal-setting process to help families’ articulate family goals for recovery and reentry through one-on-one meetings.
  • Work collaboratively and coordinate community partnerships with other providers to support evidence-based services to families in recovery.
  • Regularly review and analyze electronic and paper records of program participants to ensure compliance with necessary data requirements and to ensure quality of services being provided.
  • Pursue ongoing professional development, including training through DPH and SAMHSA as well as other needed trainings.
  • Take a leadership role in planning, preparation and providing parent groups by assigning staff to needed tasks and ensuring overall oversight.
  • Shadow Family Support Staff to ensure program quality is maintained and quality improvement measures are taken as needed.
  • Coordinate and provide weekly team meetings.
  • Evaluate Family Support Staff’s performance according to Square One policies and procedures.
  • Actively participate in required trainings and meetings as determined by Square One and DPH and SAMHSA.
  • Maintain the strictest confidentiality of documents, discussions, resources and information when working with families.
  • Perform other duties assigned by the First Steps Together Coordinator.



  • Ability to stand or sit for long periods of time during working hours and on special occasions.
  • Ability to effectively utilize computer software programs with proven ability to have manual dexterity to maintain specific databases and reports.
  • Excellent auditory, verbal and sensory skills and abilities.
  • Ability to travel by conventional means including motor vehicle and the like within the state and to other regions as required.
  • High attention to detail involving normal mental and visual attention.



  • Professional business office setting.
  • Report to the Vice President of Family Services.


Job Type: Full- Time

Pay: $47,840.00 annually

Ability to commute/relocate:

  • Springfield, MA 01118: Reliably commute or planning to relocate before starting work (Required)

LOCATION: 1095 Main Street, Springfield, MA – (In person)