Families in Recovery Support Steps Together (FIRST) – Clinical Coordinator



  •  Master’s degree in social work, Human Services, or related field plus 5 years’ experience in
    working at a community-based agency with families of young children.
  • Two years’ supervisory experience and/or demonstrated leadership skills are required.
  • Demonstrated competencies in the following areas: creative problem-solving skills, strong
    understanding of the principles of Trauma-Informed Care, strong teaching skills, leadership
    skills, visionary ability, opportunistic nature, and familiarity with external compliance rules and
  • Experience supporting whole families in their paths toward treatment and recovery from all
    substance use disorders– most especially pregnant and parenting women.
  • Currently trained, or ability to be trained, as Family Recovery Support Specialist Supervisor.
  • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete
    tasks prior to deadlines.
  • Ability to work cooperatively and as a member of a team. Must conduct yourself in a
    professional manner at all times.
  • Demonstrated ability to understand and respond to the needs of families from diverse cultural
    and linguistic backgrounds.
  • Desire to continually learn and improve skills through training and use of reflective supervision.
  • Requires reliable transportation to travel to training programs and other sites throughout the
  • Basic computer proficiency required.
  • Bilingual skills in both English & Spanish are strongly preferred.
  • Flexible hours are necessary.


Description of Duties:

  • Provide individual reflective supervision and clinical support to Family Recovery Support Staff
    (FRSS) to support peer recovery education and support to families according to DPH and
    SAMHSA requirements.
  • Provide professional development, and coordinate and facilitate weekly clinical support team
  • Specific services include the following.
    • Guidance to FRSS on specific participants or issues they encounter
    • Trauma informed support around active addiction
    • Active addiction recovery support
    • Secondary trauma for staff
    • Referrals to mental health services
    • Clinical supervision for staff
    • Detox support for participants
    • Clinical supports for participants
    • Provide case consultation, assessment/evaluations, observations of family visits,
      review and assess the necessity of services (e.g., substance use treatment,
      counseling, anger management, etc.)
    • Pursue ongoing professional development, including training offered through
      DPH, SAMSA and BSAS.
    • Oversee the implementation of Mothering from the Inside Out (MIO) providing
      direct services to identified participants and supervising employees and/or
      contractors providing MIO services
    • Plan and facilitate regular FIRST Steps Together staff meetings to ensure program
      quality, consistency, and staff cohesion and morale
    • Along with Family Services Management staff, develop and facilitate meetings of
      the Square One Family Services Advisory Council
    • Evaluate staff performance according to Square One policies and procedures.
    • Actively participate in required meetings and trainings as determined by Square
      One and by DPH
    • Maintain the strictest confidentiality of documents, discussions, resources and
      information when working with families
    • Other duties as assigned


Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The
employee is occasionally required to stand, use hands to finger, handle, or feel and reach with hands
and arms. The employee is frequently required to keyboard and do data entry at a computer. The
employee is occasionally required to drive, walk and climb stairs in the office and in a variety of
community-based and home settings. The employee must lift and/or move up to 10 pounds. Specific
vision abilities required by this job include vision and ability to adjust focus. The employee must have
the ability to be added to Square One’s non-owned and hired vehicle policy, and access to reliable
The work environment includes indoor office environments or comparable spaces, families’ homes and
community spaces, with frequent exposure to outdoor weather when traveling to home visits and
meetings. The noise level varies by sites, home visits, and meetings.


Mental / Visual Demand:

  • High attention to detail involving normal mental and visual attention.


Working Conditions

  • Professional business office setting.


Job Type: Full-time (40 Hours Weekly)

Pay: $50,000 annually

Ability to commute/relocate:

  • Springfield, MA 01118: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person