Enrollment Assistant – Full Time
QUALIFICATIONS
One year of successful experience in a customer service position. Experience in a Child Care setting a plus.
Associates degree preferred; High school diploma required
Ability to multi-task, strong attention to detail and organization, with the ability to prioritize and complete tasks prior to deadlines.
Ability to work cooperatively and as a member of a team with parents, staff, and the community-at-large.
Maintain professional conduct and appearance at all times.
Requires reliable transportation to travel to training programs throughout the Pioneer Valley area.
Computer proficiency in MS Office Suite including Excel, Access, Word, and Outlook for e-mail.
Demonstrates an understanding of applicable standards and regulations relative to funding sources such as, EEC and Seven Hills contracts as they relate to the enrollment of children in centers and FCC based programming.
Knowledge of Kinderwait, CCFA, and ProCare systems a plus
Bilingual preferred, in both English & Spanish.
Flexible hours are necessary.
DESCRIPTION OF DUTIES
The Enrollment Administrative Assistant will perform a variety of tasks that include but are not limited to:
Receive and respond to inquiries for enrollment and placement
Provide programming information to parents in need of child care services
Create and maintain files for each child/family
Using Kinderwait system, manage and track funding letters
Pre-qualify parents seeking subsidy and maintain waitlist according to established procedures and protocol
Maintain confidential documentation, organize and maintain files required in a professional manner
Reconciliation of system reports
Match parent/family needs to appropriate program and track openings using electronic database
Assess parent fees, gather and submit all required documentation to billing department for collection
Enter all enrollment related data into agency data base
Ensure full compliance with all applicable regulations and policies and any revisions promulgated
Complete reassessments as required by funding sources, up-date signatures and other documentation
Issue advance notice of termination forms according to established policies, notify appropriate staff/departments of actual terminations utilizing established confirmation forms
Respond to requests for information in a timely fashion
Retrieve information and compile reports as requested
Maintain on-going, open communication with appropriate staff/departments
Coordinate child transfers between FCC Provider homes and between provider and center
Other duties as assigned
Physical Demand
Ability to stand or sit in same position during working hours and on special occasions.
Ability to effectively utilize computer software programs with proven ability to have manual dexterity to maintain specific databases and reports.
Excellent auditory, verbal and sensory skills and abilities.
Mental/ Visual Demand
High attention to detail involving normal mental and visual attention all of the time.
Working Conditions
Professional business office setting.
ACCOUNTABILITY:
Vice President of Early Education and Care
Recent Comments